 <h2 class='home-help-block-title'> How can we help?</h2>       <div class='home-help-block'>          <a href='/personal/customer-service/store-locator' class='how-can-we-help-item'>            <div class='how-can-we-help-item-icon'>              <svg                width='28'                height='26'                viewBox='0 0 28 26'                fill='none'                xmlns='http://www.w3.org/2000/svg'              >                <path                  d='M7.86984 7.54C9.31068 4.495 12.6357 2.5 16.1823 2.5C20.2832 2.5 23.8298 5.02 25.049 8.695C26.2682 12.37 24.7165 16.36 21.3915 18.46C18.0665 20.56 13.5223 20.35 10.419 17.935L4.87734 23.185C4.65568 23.395 4.43401 23.5 4.10151 23.5C3.87984 23.5 3.65818 23.395 3.43651 23.29C3.32568 23.08 3.21484 22.87 3.21484 22.66C3.21484 22.45 3.32568 22.24 3.43651 22.03L8.97818 16.78C6.76151 14.155 6.31818 10.585 7.86984 7.54ZM8.75651 11.215C8.75651 15.1 12.0815 18.25 16.1823 18.25C18.1773 18.25 20.0615 17.515 21.3915 16.255C22.7215 14.995 23.4973 13.21 23.4973 11.32C23.4973 7.435 20.1723 4.285 16.0715 4.285C11.9707 4.285 8.75651 7.33 8.75651 11.215Z'                  fill='white'                ></path>              </svg>            </div>            <h5 class='how-can-we-help-item-text'>Find a GP Center</h5>          </a>          <a href='/useful-links/notice-board' class='how-can-we-help-item'>            <div class='how-can-we-help-item-icon'>              <svg width="29" height="29" viewBox="0 0 29 29" fill="none" xmlns="http://www.w3.org/2000/svg"><g clip-path="url(#clip0)"><path d="M12.389 17.1674C13.5265 16.1437 14.3227 14.665 14.3227 13.0725C14.3227 10.115 11.934 7.61255 8.97654 7.61255C6.01908 7.61255 3.63036 10.0013 3.63036 12.9587C3.63036 14.665 4.4266 16.0299 5.56408 17.0537C2.83412 18.3049 0.900391 21.1486 0.900391 24.3336C0.900391 24.9023 1.35539 25.3573 1.92413 25.3573C2.49287 25.3573 2.94787 24.9023 2.94787 24.3336C2.94787 21.0349 5.56408 18.3049 8.86279 18.3049H8.97654H9.09029C12.389 18.4187 15.0052 21.0349 15.0052 24.3336C15.0052 24.9023 15.4602 25.3573 16.029 25.3573C16.5977 25.3573 17.0527 24.9023 17.0527 24.3336C17.0527 21.2624 15.119 18.4187 12.389 17.1674ZM5.56408 13.0725C5.56408 11.2525 7.04282 9.66002 8.97654 9.66002C10.9103 9.66002 12.389 11.1388 12.389 13.0725C12.389 14.8925 11.024 16.3712 9.20404 16.3712C9.09029 16.3712 9.09029 16.3712 8.97654 16.3712C8.86279 16.3712 8.86279 16.3712 8.74905 16.3712C6.92907 16.2574 5.56408 14.7787 5.56408 13.0725Z" fill="white"></path><path d="M25.6975 3.40381H16.0289C14.7776 3.40381 13.7539 4.42755 13.7539 5.67878V6.24752C13.7539 6.70252 14.0952 7.15751 14.6639 7.15751C15.2326 7.15751 15.5739 6.81627 15.5739 6.24752V5.79253C15.5739 5.45128 15.8014 5.22379 16.1426 5.22379H25.8113C26.1525 5.22379 26.38 5.45128 26.38 5.79253V12.8449C26.38 13.1862 26.1525 13.4137 25.8113 13.4137H18.4176C18.1901 13.4137 17.9626 13.5274 17.8489 13.6412L15.6876 15.5749C15.3464 15.9162 15.3464 16.4849 15.6876 16.8261C15.8014 17.0536 16.0289 17.0536 16.2564 17.0536C16.4839 17.0536 16.7114 16.9399 16.8251 16.8261L18.5313 15.1199H25.5838C26.835 15.1199 27.8587 14.0962 27.8587 12.8449V5.79253C27.9725 4.42755 26.9487 3.40381 25.6975 3.40381Z" fill="white"></path><path d="M18.304 8.52261H23.5365C23.9915 8.52261 24.4465 8.18137 24.4465 7.61263C24.4465 7.04388 24.1052 6.70264 23.5365 6.70264H18.304C17.849 6.70264 17.394 7.04388 17.394 7.61263C17.394 8.18137 17.7353 8.52261 18.304 8.52261Z" fill="white"></path><path d="M18.304 11.7074H23.5365C23.9915 11.7074 24.4465 11.3662 24.4465 10.7974C24.4465 10.2287 24.1052 9.88745 23.5365 9.88745H18.304C17.849 9.88745 17.394 10.2287 17.394 10.7974C17.394 11.3662 17.7353 11.7074 18.304 11.7074Z" fill="white"></path></g><defs><clipPath id="clip0"><rect width="27.2997" height="27.2997" fill="white" transform="translate(0.786621 0.787598)"></rect></clipPath></defs></svg>            </div>            <h5 class='how-can-we-help-item-text'>Notice Board</h5>          </a>          <a 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HOME help block

Sound Bottle

<ul style="font-size: 13.008px;">
	<li>SIM price is BDT 200.&nbsp;</li>
	<li>Total payment = SIM price BDT 200 + Device MRP + Delivery charge.</li>
</ul>


01711 series prepaid SIM 

  <div class="custome-bullet source-sans-pro">
 <ul>
            <li>
                Home Delivery of Free 01711 series SIM is available(along with biometric registration) only inside Dhaka city.
            </li>
            <li>
                If You live Outside Dhaka, You have to collect the free 01711 series SIM from the nearest Grameenphone Center(GPC) by showing the GP Shop invoices as evidence of purchases.
            </li>

        </ul>
    </div>

 Ram| Rom 8GB | 32GB

              <div class="source-sans-pro custom-page-basic-font-size">
                <h4 style="margin: 0; padding-bottom: 24px">1. What is GP Online Shop?</h4>

                <p>GP Online Shop is online sales and service platform of Grameenphone. GP Online Shop enables users to buy digital devices, relevant products and Telco Services directly from manufacturer/authorized sources with manufacturer warranty and confirms 100% genuine product. With almost every purchase GP Online Shop provides special offers (freebies, data offer, star privilege etc.). Customers can also pre-order brand new products in advance to get the products immediately after the official launch. Users can view full product details and images to choose the right one only with a few clicks. Furthermore, we guarantee safe online transactions. User can pay online in a secure and tested environment. On the other hand, through our huge logistic network, we can cater to customers from around the country, delivering right at their doorstep.</p>

                <p>&nbsp;</p>

                <p><strong>2. How to buy products from GP Online Shop?</strong></p>

                <div class="black-bullet-list custome-bullet source-sans-pro" style="padding: 0">
                  <ul style="padding: 0">
                    <li style="padding: 0">Visit www.grameenphone.com/shop</li>
                    <li style="padding: 0">Find your device of choice</li>
                    <li style="padding: 0">Click “View Detail” to discover more about the product</li>
                    <li style="padding: 0">Choose specification of the product</li>
                    <li style="padding: 0">Click “Add to cart”</li>
                    <li style="padding: 0">“Checkout” after selecting all the products</li>
                    <li style="padding: 0">Proceed to pay online (Debit or credit card, mobile banking or net banking) or choose cash on delivery</li>
                    <li style="padding: 0;">Get it delivered to mentioned address</li>
                  </ul>
                </div>

                <p>&nbsp;</p>

                <p><strong>&nbsp;3. How to get SIM related services from GP Online Shop?</strong></p>

                <div class="black-bullet-list custome-bullet source-sans-pro" style="padding: 0">
                  <ul style="padding: 0;">
                    <li style="padding: 0;">For SIM purchase please select from either GP Prepaid or My Plan as your choice. Click view details for information regarding the SIM and click “Order Online Now”. Choose your desired number and proceed to checkout.</li>
                    <li style="padding: 0;">For SIM replacement purposes give your details such the number to be replaced, Alternative contact No, National ID No. Then click add to cart and proceed to checkout.</li>
                    <li style="padding: 0;">For Transfer of SIM Ownership give the number you to transfer, Current SIM Owner's NID or Smart Card Number and New SIM owner’s mobile Number. After that click add to cart and proceed to checkout after selecting all the products.</li>
                    <li style="padding: 0;">For MNP Service give the other operator number, Alternative contact number and NID/ Smart card number. Then click proceed to checkout and finish the process.</li>
                  </ul>
                </div>

                <p>&nbsp;</p>

                <p><strong>Payment</strong></p>

                <p><strong>1. How do I make the payment/ Methods of payments?</strong></p>

                <p>You can make online payments using cards (Visa Card, Master Card, American Express, DBBL Nexus), mobile banking (bKash, Sure Cash, My Cash, MCash, Rocket) &amp; Net banking (Islami Bank).</p>

                <p>You can also make cash on delivery payments. Our cash on delivery option is open to all over the country, for devices that are 15000 taka or less. Please check the device details to check eligibility.</p>

                <p>What are the SIM Related services that GP Online shop provides?</p>

                <p>GP online shop delivers your chosen SIM to your doorstep within next 2 to 3 working days. You can also get the Replacement service, Transfer of Ownership service, also MNP services. Currently GP Shop is providing SIM selling service, Replacement service, Transfer of Ownership service and MNP Services within the metropolitan area of Dhaka, Chittagong, Sylhet, Comilla, Rangpur, Rajshahi, Khulna and Mymensingh city only.&amp; Payment can be done both via Online gateways and Cash on Delivery.</p>

                <p>&nbsp;</p>

                <p><strong>2. Do you offer installment payments?</strong></p>

                <p>Yes, Equal Monthly Installment (EMI) facility is available. It depends on specific handset, offer and relevant bank. You can get more information about EMI on specific handset details page before you confirm your order.</p>

                <p>&nbsp;</p>

                <p><strong>3. Should I sign any Form for EMI?</strong></p>

                <p>Yes, you may have to sign an EMI form provided by respective bank and submit it to delivery agent.</p>

                <p>&nbsp;</p>

                <p><strong>4. Do I have to pay any delivery charges?</strong></p>

                <p>Yes, you have to pay delivery charge depending on type of delivery.</p>

                <div class="table-content">
                  <div class="table-responsive">
                    <table class="table">
                      <thead>
                        <tr>
                          <th>Delivery Type</th>
                          <th>Delivery Charge</th>
                        </tr>
                      </thead>
                      <tbody>
                        <tr>
                          <td>Regular Delivery (Inside Dhaka)</td>
                          <td>BDT 80</td>
                        </tr>
                        <tr>
                          <td>Regular Delivery (Outside Dhaka)</td>
                          <td>BDT 160</td>
                        </tr>
                      </tbody>
                    </table>
                  </div>
                </div>

                <p>&nbsp;</p>

                <p><strong>5. Is there any International Payment method?</strong></p>

                <p>Yes, you can pay with any Visa, Master Card or American Express Card. You would be requested to provide proof of identity for further verification.</p>

                <p>&nbsp;</p>

                <p><strong>6. Is there any option for Cash on Delivery?</strong></p>

                <p>You can also make cash on delivery payments. . Our cash on delivery option is open to all over the country, for devices those are 15000 taka or less.</p>

                <p>&nbsp;</p>

                <p><strong>7. Are there any hidden charges when I make a purchase on GP Online Shop (Extra Delivery Charge, Sales Tax etc.)?</strong></p>

                <p>All the charges related with the product will be visible to customers. Customers need to pay the Total Amount shown at the time of online checkout. There’s no hidden cost.</p>

                <p>&nbsp;</p>

                <p><strong>8. Will my card details be safe?</strong></p>

                <p>Of course, Grameenphone and payment gateway aggregator do not work in any mechanism to store card information to comply with regulatory guideline. Only the relevant banks hold necessary information.</p>

                <p>&nbsp;</p>

                <p><strong>9. Why has my card been declined?</strong></p>

                <p>Please check your card details with your relevant bank.</p>
              </div>

FAQ Generic


            <div class="custom-page-basic-font-size source-sans-pro">
              <h3 style="margin: 0; padding-bottom: 24px">Order Status &amp; Shipping:</h3>

              <ol style="list-style: decimal" type="1">
                <li><strong>Can you deliver to me outside Dhaka?</strong><br />
                  Yes, GP Online Shop will deliver up to Thana Headquarters within Bangladesh.</li>
                <li><strong>On what locations GP Online Shop deliver in Bangladesh?</strong><br />
                  GP Online Shop will deliver to almost all locations within Bangladesh except (Khagrachari, Swandip, Hatia, Sundarban Area).</li>
                <li><strong>When will I get my product after I place an order (delivery period)?</strong><br />
                  You can choose the Delivery type depending on you preferred delivery period.<br />
                  Regular delivery (Inside Dhaka Metropolitan Area) – Within Next 2-3 Working Days.<br />
                  Regular delivery (Outside Dhaka) - Within 7 Working Days Inside Sadar; Within 10 Working Days Outside Sadar.</li>
                <li><strong>My items haven't arrived yet. What can I do? How do I check the status of my order?</strong>
                  <div class="custome-bullet black-bullet-list">
                    <ul style="padding: 0; font-size: 16px;">
                      <li style="padding: 0;">You can easily track your order with order your ID by logging into our website.</li>
                      <li style="padding: 0;">Send email at <a href="mailto:ecommerce@grameenphone.com" onmouseout="this.style.color='#0078CF'; this.style.textDecoration='none';" onmouseover="this.style.color='black'; this.style.textDecoration='none';" style="color: #0078cf">ecommerce@grameenphone.com</a></li>
                      <li style="padding: 0;">Contact delivery agent who confirmed the order.</li>
                    </ul>
                  </div>
                </li>
                <li><strong>How will the delivery be done?</strong><br />
                  Our assigned delivery partner’s agents will pick up the order from our warehouse and deliver to your doorstep (where applicable) within mentioned timeline.</li>
                <li><strong>What if I am not there to receive the order?</strong><br />
                  Someone on your behalf can receive the order. However, he/she must show the SMS with order ID for verification and has to fill up the acknowledgment form to receive the order.</li>
                <li><strong>Can I open box &amp; check products at the time of delivery?</strong><br />
                  Yes, you can. But products will only be replaced in case of faulty ones inspected in presence of delivery agent (conditions applied).</li>
                <li><strong>Does GP Online Shop deliver internationally?</strong><br />
                  We don't deliver items internationally. However, you can make purchases on our site from anywhere in the world and get it delivered within Bangladesh.</li>
                <li><strong>What can I do in case of delayed delivery?</strong><br />
                  Sometimes due to unavoidable circumstances, delivery may get delayed/ exceed the mentioned delivery timeline. If you have any queries regarding delivery, please mail us at <a href="mailto:ecommerce@grameenphone.com" onmouseout="this.style.color='#0078CF'; this.style.textDecoration='none';" onmouseover="this.style.color='black'; this.style.textDecoration='none';" style="color: #0078cf">ecommerce@grameenphone.com</a></li>
              </ol>

              <p><strong>** Note that: If there is any delivery related issue, it must be reported within 30 days of order placement.</strong></p>

              <h3 style="margin: 0; padding-bottom: 24px">Return &amp; Cancellation:</h3>

              <p style="margin: 0; padding-bottom: 24px"><strong>Return Policy:</strong></p>

              <p>Only faulty products can be replaced if it is identified on spot in presence of delivery agent. The product is not eligible for a replacement if you have changed your mind about the purchase/ you do not like the product after opening the package.<br />
                <strong>Basic Return Criteria:</strong></p>

              <div class="custome-bullet black-bullet-list">
                <ul style="padding: 0; font-size: 16px;">
                  <li style="padding: 0;">Display broken/Scratch display.</li>
                  <li style="padding: 0;">Physical damage in the handset.</li>
                  <li style="padding: 0;">No sound.</li>
                  <li style="padding: 0;">Charging problem.</li>
                  <li style="padding: 0;">Touch problem/switch on-off problem.</li>
                  <li style="padding: 0;">Software problem.</li>
                  <li style="padding: 0;">Accessories missing or damaged etc.</li>
                </ul>
              </div>

              <div class="source-sans-pro">
                <ol style="list-style: decimal" type="1">
                  <li><strong>How do I cancel my order?</strong><br />
                    Sorry, once the order payment is done, there’s no cancellation option. However, Grameenphone reserves the right to cancel any order due to stock unavailability.</li>
                  <li><strong>What should I do if I receive a damaged parcel?</strong><br />
                    If you notice that there is a physical damaged to the product package, you should refuse to accept it. All parcels are guaranteed to be in perfect condition when they are dispatched from our end. If you refuse your parcel, please mention it in the acknowledgment form, you will get the replacement product in 7 to 10 Days.<br />
                    <strong>** Note that: If there is any delivery related issue, it must be reported within 30 days of order placement.</strong></li>
                  <li><strong>I have received my order but the wrong item was delivered to me. What can I do?</strong><br />
                    We will make sure you receive the right product. If you receive the wrong product, please mention in the acknowledgement form &amp; you will get the right one in 7 to 10 Days. If you have any queries regarding delivery, please mail us at <a href="mailto:ecommerce@grameenphone.com" onmouseout="this.style.color='#0078CF'; this.style.textDecoration='none';" onmouseover="this.style.color='black'; this.style.textDecoration='none';" style="color: #0078cf">ecommerce@grameenphone.com<br />
                      <strong style="color: #0078cf">** Note that: If there is any delivery related issue, it must be reported within 30 days of order placement.</strong></a></li>
                  <li><strong>Are products purchased on GPShop covered by warranty?</strong><br />
                    All items (accept Devices on Sale and Accessories items) sold on GP Online Shop come with Manufacturer's warranty &amp; are serviceable at manufacturer service center, unless specified otherwise.<br />
                    Product Receipt and Acceptance Confirmation Process.<br />
                    Upon receiving your ordered product, please sign in the acknowledgment form and give it back to the agent. Please check for any condition when the agent is present, as we won’t be responsible for any issue once you sign the acknowledgement.</li>
                  <li><strong>How long will the refund process take?</strong><br />
                    In case of order cancellation by Grameenphone, the payment would be refunded within next 15 working days.</li>
                  <li><strong>What if I find the product faulty after few hours or days after receiving product?</strong><br />
                    You are requested to visit nearest manufacturer’s service center for repair or replacement.</li>
                </ol>
              </div>
            </div>

Shipping And Return

Shipment & Return Generic

<p>For this device, delivery may take <strong>additional 3 to 5 working days</strong>. Thank you for your patience!</p>


Specifications

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