Help and FAQ

Basic:

1. What's the eligibility and criteria to buy Prime?

Any interested person can subscribe to this Prime postpaid as soon as s/he completes the subscription process.

2. What Documents are required to buy Prime?

Any interested person can contact his/her nearby GPC or customer touch point with the following document: i. NID card/photocopy of NID card ii. Passport (for foreigner) for buying a Prime connection.

3. I have a GP prepaid sim. Can I change it to Prime postpaid?

Any Nishchinto/ Bondhu/ Djuice/Smile Prepaid holder can migrate to the Prime if your connection is at least 30 days old and available balance is at least 400BDT for non-star subscribers.

4. Can I migrate from Prime to any prepaid?

Only Pre to post migrated customers can migrate back to prepaid after 30 days from joining Prime.

5. What happens to my prepaid balance, when I move to Prime?

Your balance gets transferred to your Prime.

6. Where can I find new offers and LIFESTYLE BENEFIT OFFERS?

You can find all the available offers and LIFESTYLE BENEFIT OFFERS

7. How do I have to activate roaming on Prime?

To activate and choose roaming facilities, please visit here.

8. Can I use rate cutter of minute pack at Prime connection?

Rate cutter is not applicable for Prime and Xplore Special.
Prime Tk 249/599/999 bundle users can avail minute pack as of customer’s preference. However, bundle users, customers will be charged from minute pack at first and then will be charged at bundle tariff.

9. Can any existing postpaid numbers purchase any Prime bundle?

Yes, any postpaid customers can buy Prime Tk 249/599/999 Bundle just by dialing *121*4# or from MyGp app.

10. What is the validity of the monthly Tk 249/599/999 Bundle?

The validity of the monthly 249/599/999 Tk bundle is 30 days.

Primes:

1. How can u purchase Prime bundles?

Customer can purchase Prime bundles from *121*4# or MyGP app

2. Which plan bundle is good for me?

You are welcome to compare among the bundle to see which one fits your usage.

3. Are the bundles renewable?

Yes, the plan gets auto renewed if customer activated auto renew option.

4. Will the unused balance be added during bundle renewal?

Yes.

5. How to I know about remaining amount from Prime bundle?

You can easily check bundle balance by dialing *121*1*2#

6. Can I use Flexi Plan?

Yes, you can use Flexi Plan.

7. How can I know which bundle am I using currently?

You can know about your plan name & details by dialing *121*1# from MyGp app.

Data:

1. What will be the data pay go rate?

The pay go tariff is 1Tk/Mb (without vat,sd & sc)

2. My data pack is used up and I don’t have enough credit limit to buy another. How do I use internet?

You can use data either by Pay As You Go or, you can simply pay your bill to buy data packs.

3. Is there any capping on pay go usage?

You can use upto 5 Tk as data pay go and then it will convert into easy net.

4. What will happen if I do not use data of monthly bundle?

If you do not use monthly bundle data (that’s included in the bundle) than it will be added during bundle renewed.

Pay:

1. How can I pay bill?

You can pay bill through following methods: i. Flexi-load iii. GrameenPhone Centre iv. Bank Account (Selected) v. Bkash vi Gpay. vii. DBBL Rocket viii.Mobicash For any query call 121.

2. Where can I check my bill?

You can check bill anytime • *121# • or using My GP app • or dialing 121

3. Where is my nearest payment center or GPC?

Just go to store locator and find your nearby GPCs to pay bill or for any assistance or, you can also do FLexiload to pay your dues.

4. What is an itemized bill?

Itemized bill is a usage detail of a Prime customer for a certain time frame.

5. What do I do when my connection is barred?

You will just have to clear total due and then start using the connection You can also purchase monthly bundle from *121*4# to enjoy bundle.

6. How do I get my bill via Email?

Get your bill via email by typing “Ebill<>Email address and send it to 24777”

7. For Auto Debit, where will I contact to avail it?

To avail the Auto Debit Option you can either come to GPCs or go to the respective bank to enroll and follow necessary steps.

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