1. What is GP Online Shop?

GP Online Shop is online sales and service platform of Grameenphone. GP Online Shop enables users to buy digital devices, relevant products and Telco Services directly from manufacturer/authorized sources with manufacturer warranty and confirms 100% genuine product. With almost every purchase GP Online Shop provides special offers (freebies, data offer, star privilege etc.). Customers can also pre-order brand new products in advance to get the products immediately after the official launch. Users can view full product details and images to choose the right one only with a few clicks. Furthermore, we guarantee safe online transactions. User can pay online in a secure and tested environment. On the other hand, through our huge logistic network, we can cater to customers from around the country, delivering right at their doorstep.

 

2. How to buy products from GP Online Shop?

 

 3. How to get SIM related services from GP Online Shop?

 

Payment

1. How do I make the payment/ Methods of payments?

You can make online payments using cards (Visa Card, Master Card, American Express, DBBL Nexus), mobile banking (bKash, Sure Cash, My Cash, MCash, Rocket) & Net banking (Islami Bank).

You can also make cash on delivery payments. Our cash on delivery option is open to all over the country, for devices that are 15000 taka or less. Please check the device details to check eligibility.

What are the SIM Related services that GP Online shop provides?

GP online shop delivers your chosen SIM to your doorstep within next 2 to 3 working days. You can also get the Replacement service, Transfer of Ownership service, also MNP services. Currently GP Shop is providing SIM selling service, Replacement service, Transfer of Ownership service and MNP Services within the metropolitan area of Dhaka, Chittagong, Sylhet, Comilla, Rangpur, Rajshahi, Khulna and Mymensingh city only.& Payment can be done both via Online gateways and Cash on Delivery.

 

2. Do you offer installment payments?

Yes, Equal Monthly Installment (EMI) facility is available. It depends on specific handset, offer and relevant bank. You can get more information about EMI on specific handset details page before you confirm your order.

 

3. Should I sign any Form for EMI?

Yes, you may have to sign an EMI form provided by respective bank and submit it to delivery agent.

 

4. Do I have to pay any delivery charges?

Yes, you have to pay delivery charge depending on type of delivery.

 

5. Is there any International Payment method?

Yes, you can pay with any Visa, Master Card or American Express Card. You would be requested to provide proof of identity for further verification.

 

6. Is there any option for Cash on Delivery?

You can also make cash on delivery payments. . Our cash on delivery option is open to all over the country, for devices those are 15000 taka or less.

 

7. Are there any hidden charges when I make a purchase on GP Online Shop (Extra Delivery Charge, Sales Tax etc.)?

All the charges related with the product will be visible to customers. Customers need to pay the Total Amount shown at the time of online checkout. There’s no hidden cost.

 

8. Will my card details be safe?

Of course, Grameenphone and payment gateway aggregator do not work in any mechanism to store card information to comply with regulatory guideline. Only the relevant banks hold necessary information.

 

9. Why has my card been declined?

Please check your card details with your relevant bank.

Order Status & Shipping:

1. Can you deliver to me outside Dhaka?
   Yes, GP Online Shop will deliver up to Thana Headquarters within Bangladesh.
2. On what locations GP Online Shop deliver in Bangladesh?
   GP Online Shop will deliver to almost all locations within Bangladesh except (Khagrachari, Swandip, Hatia, Sundarban Area).
3. When will I get my product after I place an order (delivery period)?
   You can choose the Delivery type depending on you preferred delivery period.
   Regular delivery (Inside Dhaka Metropolitan Area) – Within Next 2-3 Working Days.
   Regular delivery (Outside Dhaka) - Within 7 Working Days Inside Sadar; Within 10 Working Days Outside Sadar.
4. My items haven't arrived yet. What can I do? How do I check the status of my order?
   • You can easily track your order with order your ID by logging into our website.
   • Send email at ecommerce@grameenphone.com
   • Contact delivery agent who confirmed the order.
5. How will the delivery be done?
   Our assigned delivery partner’s agents will pick up the order from our warehouse and deliver to your doorstep (where applicable) within mentioned timeline.
6. What if I am not there to receive the order?
   Someone on your behalf can receive the order. However, he/she must show the SMS with order ID for verification and has to fill up the acknowledgment form to receive the order.
7. Can I open box & check products at the time of delivery?
   Yes, you can. But products will only be replaced in case of faulty ones inspected in presence of delivery agent (conditions applied).
8. Does GP Online Shop deliver internationally?
   We don't deliver items internationally. However, you can make purchases on our site from anywhere in the world and get it delivered within Bangladesh.
9. What can I do in case of delayed delivery?
   Sometimes due to unavoidable circumstances, delivery may get delayed/ exceed the mentioned delivery timeline. If you have any queries regarding delivery, please mail us at ecommerce@grameenphone.com

** Note that: If there is any delivery related issue, it must be reported within 30 days of order placement.

Return & Cancellation:

Return Policy:

Only faulty products can be replaced if it is identified on spot in presence of delivery agent. The product is not eligible for a replacement if you have changed your mind about the purchase/ you do not like the product after opening the package.
Basic Return Criteria:

For iPhone:

 

Through superior network and the widest coverage in Bangladesh, Grameenphone always tries to exceed on delivering service and products that gives customers a compelling experience and empowers them. We are happy to bring the latest model of iPhone to Bangladesh and make it available widely to our customers through lucrative bundle offers and competitive EMI facilities. Our promise is to deliver the right digital experience to all segments of customers as per their demand and choice

iPhone after Sales & Service conditions

 

1) For warranty and after sales service, Apple’s policy will be applicable and shall prevail. To know more, please visit:

 

i. https://www.apple.com/legal/sales-support/

 

ii. https://www.apple.com/legal/warranty/products/ios-warranty-rest-of-apac-english.html

 

2) After sales service:

 

For any software and hardware issue, customer will directly visit any of Apple’s Authorized Service Provider (ASP). ASP will check both software and hardware issues. If any technical problem is found in iPhone, ASP will provide after sales service. As per Apple’s Sales & Support policy, in case any manufacturing fault only in iPhone, ASP may arrange for a new iPhone for the customer. The tentative time period for such replacement is around 35 to 60 days for ASP to deliver the phone to customer.

 

3) Open box failure, Defect on Cosmetic/Scratches:

After opening a sales unit, if any "Defect" or Cosmetic/Scratch is identified, Grameenphone will not be able to provide instant support as per Apple’s Sales & Support policy. In such event, customer may need to wait till Grameenphone gets a replaced unit of the device which may take 35 to 60 days based on Apple service centers’ logistical and other dependencies. In any event, Grameenphone will follow the Apple’s Sales & Support policy.

 

4) In Bangladesh, all types after sales services (in and out of warranty), is catered by Apple’s authorized service centers. The authorized service centers are as follows:

Note: The list and addresses of service centers are subject to change according to Apple’s decision.

 

I have read and understood the above mentioned iPhone After Sales Conditions and its implications and I am giving my consent and confirmation on purchasing the same

1. Cash on Delivery option is available anywhere in Bangladesh but invoice amount should not be cross BDT 15K limit.
2. At the point of delivery, the customer must cross match the color and the model of the phone with the invoice without opening the product box.
3. The delivery agent must be paid the full invoice amount as mentioned in the invoice before receiving the product.
4. The product may only be returned if the model or the color mentioned over the product box does not match with the color and model mentioned in the invoice, or if the product is found faulty during delivery of the product at the presence of the delivery person.
5. Once the box is opened, the product cannot be returned unless it is found faulty.
6. The location of receiving the product cannot be changed after placing the order.
7. Grameenphone has the authority to cancel any order if seemed necessary.