On Time Delivery

Secured Online Payment

24x7 Customer Service

Pick Up From Authorized GP Stores

 3GB | 64GB

For this device, delivery may take&nbsp;additional 3 to 5 working days. Thank you for your patience!

Sound Bottle

<div class="source-sans-pro custom-page-basic-font-size">
 <h4 style="margin: 0; padding-bottom: 24px">1. What is GP Online Shop?</h4>

 GP Online Shop is online sales and service platform of Grameenphone. GP Online Shop enables users to buy digital devices, relevant products and Telco Services directly from manufacturer/authorized sources with manufacturer warranty and confirms 100% genuine product. With almost every purchase GP Online Shop provides special offers (freebies, data offer, star privilege etc.). Customers can also pre-order brand new products in advance to get the products immediately after the official launch. Users can view full product details and images to choose the right one only with a few clicks. Furthermore, we guarantee safe online transactions. User can pay online in a secure and tested environment. On the other hand, through our huge logistic network, we can cater to customers from around the country, delivering right at their doorstep.

 &nbsp;

 2. How to buy products from GP Online Shop?

 <div class="black-bullet-list custome-bullet source-sans-pro" style="padding: 0">
 <ul style="padding: 0">
 <li style="padding: 0">Visit www.grameenphone.com/shop</li>
 <li style="padding: 0">Find your device of choice</li>
 <li style="padding: 0">Click “View Detail” to discover more about the product</li>
 <li style="padding: 0">Choose specification of the product</li>
 <li style="padding: 0">Click “Add to cart”</li>
 <li style="padding: 0">“Checkout” after selecting all the products</li>
 <li style="padding: 0">Proceed to pay online (Debit or credit card, mobile banking or net banking) or choose cash on delivery</li>
 <li style="padding: 0;">Get it delivered to mentioned address</li>
 </ul>
 </div>

 &nbsp;

 &nbsp;3. How to get SIM related services from GP Online Shop?

 <div class="black-bullet-list custome-bullet source-sans-pro" style="padding: 0">
 <ul style="padding: 0;">
 <li style="padding: 0;">For SIM purchase please select from either GP Prepaid or My Plan as your choice. Click view details for information regarding the SIM and click “Order Online Now”. Choose your desired number and proceed to checkout.</li>
 <li style="padding: 0;">For SIM replacement purposes give your details such the number to be replaced, Alternative contact No, National ID No. Then click add to cart and proceed to checkout.</li>
 <li style="padding: 0;">For Transfer of SIM Ownership give the number you to transfer, Current SIM Owner's NID or Smart Card Number and New SIM owner’s mobile Number. After that click add to cart and proceed to checkout after selecting all the products.</li>
 <li style="padding: 0;">For MNP Service give the other operator number, Alternative contact number and NID/ Smart card number. Then click proceed to checkout and finish the process.</li>
 </ul>
 </div>

 &nbsp;

 Payment

 1. How do I make the payment/ Methods of payments?

 You can make online payments using cards (Visa Card, Master Card, American Express, DBBL Nexus), mobile banking (bKash, Sure Cash, My Cash, MCash, Rocket) &amp; Net banking (Islami Bank).

 You can also make cash on delivery payments. Our cash on delivery option is open to all over the country, for devices that are 15000 taka or less. Please check the device details to check eligibility.

 What are the SIM Related services that GP Online shop provides?

 GP online shop delivers your chosen SIM to your doorstep within next 2 to 3 working days. You can also get the Replacement service, Transfer of Ownership service, also MNP services. Currently GP Shop is providing SIM selling service, Replacement service, Transfer of Ownership service and MNP Services within the metropolitan area of Dhaka, Chittagong, Sylhet, Comilla, Rangpur, Rajshahi, Khulna and Mymensingh city only.&amp; Payment can be done both via Online gateways and Cash on Delivery.

 &nbsp;

 2. Do you offer installment payments?

 Yes, Equal Monthly Installment (EMI) facility is available. It depends on specific handset, offer and relevant bank. You can get more information about EMI on specific handset details page before you confirm your order.

 &nbsp;

 3. Should I sign any Form for EMI?

 Yes, you may have to sign an EMI form provided by respective bank and submit it to delivery agent.

 &nbsp;

 4. Do I have to pay any delivery charges?

 Yes, you have to pay delivery charge depending on type of delivery.

 <div class="table-content">
 <div class="table-responsive">
 <table class="table">
 <thead>
 <tr>
 <th>Delivery Type</th>
 <th>Delivery Charge</th>
 </tr>
 </thead>
 <tbody>
 <tr>
 <td>Regular Delivery (Inside Dhaka)</td>
 <td>BDT 80</td>
 </tr>
 <tr>
 <td>Regular Delivery (Outside Dhaka)</td>
 <td>BDT 160</td>
 </tr>
 </tbody>
 </table>
 </div>
 </div>

 &nbsp;

 5. Is there any International Payment method?

 Yes, you can pay with any Visa, Master Card or American Express Card. You would be requested to provide proof of identity for further verification.

 &nbsp;

 6. Is there any option for Cash on Delivery?

 You can also make cash on delivery payments. . Our cash on delivery option is open to all over the country, for devices those are 15000 taka or less.

 &nbsp;

 7. Are there any hidden charges when I make a purchase on GP Online Shop (Extra Delivery Charge, Sales Tax etc.)?

 All the charges related with the product will be visible to customers. Customers need to pay the Total Amount shown at the time of online checkout. There’s no hidden cost.

 &nbsp;

 8. Will my card details be safe?

 Of course, Grameenphone and payment gateway aggregator do not work in any mechanism to store card information to comply with regulatory guideline. Only the relevant banks hold necessary information.

 &nbsp;

 9. Why has my card been declined?

 Please check your card details with your relevant bank.
 </div>

FAQ Generic

Brand New Original Products

1 Year Manufacturer Warranty

AllM Global Ltd

Redmi A1 (2/32GB) 

 Ram| Rom 6GB | 64GB

<div class="custome-bullet source-sans-pro">
 <ul>
 <li>
 Home Delivery of Free 01711 series SIM is available(along with biometric registration) only inside Dhaka city.
 </li>
 <li>
 If You live Outside Dhaka, You have to collect the free 01711 series SIM from the nearest Grameenphone Center(GPC) by showing the GP Shop invoices as evidence of purchases.
 </li>

 </ul>
 </div>

 Ram| Rom 12GB | 256GB

# For Mutual Trust Bank Ltd credit card 14,000 reward point bonus [MRewardz Points], customer has to purchase the pre booked device with Mutual Trust Bank credit card at one go (multiple transections isn't allowed) &amp; have to take 24 Months or 36 months EMI

# For this 14,000 reward point bonus, bank’s (Mutual Trust Bank Ltd) terms and conditions are applicable.

14,000 reward point bonus for Mutual Trust Bank Ltd credit card holder on 24 or 36 EMI

For this device, delivery may take additional 3 to 5 working days. Thank you for your patience!

<ul style="font-size: 13.008px;">
	<li>SIM price is BDT 200.&nbsp;</li>
	<li>Total payment = SIM price BDT 200 + Device MRP + Delivery charge.</li>
</ul>

01711 series prepaid SIM 

<div class="source-sans-pro custom-page-basic-font-size">
<ol style="list-style: decimal;" type="1">
	<li>Cash on Delivery option is available anywhere in Bangladesh but invoice amount should not be cross BDT 15K limit.</li>
	<li>At the point of delivery, the customer must cross match the color and the model of the phone with the invoice without opening the product box.</li>
	<li>The delivery agent must be paid the full invoice amount as mentioned in the invoice before receiving the product.</li>
	<li>The product may only be returned if the model or the color mentioned over the product box does not match with the color and model mentioned in the invoice, or if the product is found faulty during delivery of the product at the presence of the delivery person.</li>
	<li>Once the box is opened, the product cannot be returned unless it is found faulty.</li>
	<li>The location of receiving the product cannot be changed after placing the order.</li>
	<li>Grameenphone has the authority to cancel any order if seemed necessary.</li>
</ol>
</div>

Cash On Delivery

<div class="custom-page-basic-font-size source-sans-pro">
 <h3 style="margin: 0; padding-bottom: 24px">Order Status &amp; Shipping:</h3>

 <ol style="list-style: decimal" type="1">
 <li>Can you deliver to me outside Dhaka? 
 Yes, GP Online Shop will deliver up to Thana Headquarters within Bangladesh.</li>
 <li>On what locations GP Online Shop deliver in Bangladesh? 
 GP Online Shop will deliver to almost all locations within Bangladesh except (Khagrachari, Swandip, Hatia, Sundarban Area).</li>
 <li>When will I get my product after I place an order (delivery period)? 
 You can choose the Delivery type depending on you preferred delivery period. 
 Regular delivery (Inside Dhaka Metropolitan Area) – Within Next 2-3 Working Days. 
 Regular delivery (Outside Dhaka) - Within 7 Working Days Inside Sadar; Within 10 Working Days Outside Sadar.</li>
 <li>My items haven't arrived yet. What can I do? How do I check the status of my order?
 <div class="custome-bullet black-bullet-list">
 <ul style="padding: 0; font-size: 16px;">
 <li style="padding: 0;">You can easily track your order with order your ID by logging into our website.</li>
 <li style="padding: 0;">Send email at <a href="mailto:ecommerce@grameenphone.com" onmouseout="this.style.color='#0078CF'; this.style.textDecoration='none';" onmouseover="this.style.color='black'; this.style.textDecoration='none';" style="color: #0078cf">ecommerce@grameenphone.com</a></li>
 <li style="padding: 0;">Contact delivery agent who confirmed the order.</li>
 </ul>
 </div>
 </li>
 <li>How will the delivery be done? 
 Our assigned delivery partner’s agents will pick up the order from our warehouse and deliver to your doorstep (where applicable) within mentioned timeline.</li>
 <li>What if I am not there to receive the order? 
 Someone on your behalf can receive the order. However, he/she must show the SMS with order ID for verification and has to fill up the acknowledgment form to receive the order.</li>
 <li>Can I open box &amp; check products at the time of delivery? 
 Yes, you can. But products will only be replaced in case of faulty ones inspected in presence of delivery agent (conditions applied).</li>
 <li>Does GP Online Shop deliver internationally? 
 We don't deliver items internationally. However, you can make purchases on our site from anywhere in the world and get it delivered within Bangladesh.</li>
 <li>What can I do in case of delayed delivery? 
 Sometimes due to unavoidable circumstances, delivery may get delayed/ exceed the mentioned delivery timeline. If you have any queries regarding delivery, please mail us at <a href="mailto:ecommerce@grameenphone.com" onmouseout="this.style.color='#0078CF'; this.style.textDecoration='none';" onmouseover="this.style.color='black'; this.style.textDecoration='none';" style="color: #0078cf">ecommerce@grameenphone.com</a></li>
 </ol>

 ** Note that: If there is any delivery related issue, it must be reported within 30 days of order placement.

 <h3 style="margin: 0; padding-bottom: 24px">Return &amp; Cancellation:</h3>

 Return Policy:

 Only faulty products can be replaced if it is identified on spot in presence of delivery agent. The product is not eligible for a replacement if you have changed your mind about the purchase/ you do not like the product after opening the package. 
 Basic Return Criteria:

 <div class="custome-bullet black-bullet-list">
 <ul style="padding: 0; font-size: 16px;">
 <li style="padding: 0;">Display broken/Scratch display.</li>
 <li style="padding: 0;">Physical damage in the handset.</li>
 <li style="padding: 0;">No sound.</li>
 <li style="padding: 0;">Charging problem.</li>
 <li style="padding: 0;">Touch problem/switch on-off problem.</li>
 <li style="padding: 0;">Software problem.</li>
 <li style="padding: 0;">Accessories missing or damaged etc.</li>
 </ul>
 </div>

 <div class="source-sans-pro">
 <ol style="list-style: decimal" type="1">
 <li>How do I cancel my order? 
 Sorry, once the order payment is done, there’s no cancellation option. However, Grameenphone reserves the right to cancel any order due to stock unavailability.</li>
 <li>What should I do if I receive a damaged parcel? 
 If you notice that there is a physical damaged to the product package, you should refuse to accept it. All parcels are guaranteed to be in perfect condition when they are dispatched from our end. If you refuse your parcel, please mention it in the acknowledgment form, you will get the replacement product in 7 to 10 Days. 
 ** Note that: If there is any delivery related issue, it must be reported within 30 days of order placement.</li>
 <li>I have received my order but the wrong item was delivered to me. What can I do? 
 We will make sure you receive the right product. If you receive the wrong product, please mention in the acknowledgement form &amp; you will get the right one in 7 to 10 Days. If you have any queries regarding delivery, please mail us at <a href="mailto:ecommerce@grameenphone.com" onmouseout="this.style.color='#0078CF'; this.style.textDecoration='none';" onmouseover="this.style.color='black'; this.style.textDecoration='none';" style="color: #0078cf">ecommerce@grameenphone.com 
 ** Note that: If there is any delivery related issue, it must be reported within 30 days of order placement.</a></li>
 <li>Are products purchased on GPShop covered by warranty? 
 All items (accept Devices on Sale and Accessories items) sold on GP Online Shop come with Manufacturer's warranty &amp; are serviceable at manufacturer service center, unless specified otherwise. 
 Product Receipt and Acceptance Confirmation Process. 
 Upon receiving your ordered product, please sign in the acknowledgment form and give it back to the agent. Please check for any condition when the agent is present, as we won’t be responsible for any issue once you sign the acknowledgement.</li>
 <li>How long will the refund process take? 
 In case of order cancellation by Grameenphone, the payment would be refunded within next 15 working days.</li>
 <li>What if I find the product faulty after few hours or days after receiving product? 
 You are requested to visit nearest manufacturer’s service center for repair or replacement.</li>
 </ol>
 </div>
 </div>

Shipping And Return

Shipment & Return Generic

Galaxy A14

 8GB | 256GB

NO RETURN policy once the customer will open the INTACT PRODUCT BOX !

Oppo A17k (3/64GB)

test label titel

test installation modal Tilte 

New sim Prepaid - none

New sim Prepaid

Stage test label titel

test

Test Product 1 - Black:000000

Cellular Mobile PTE Limited (CMPL)

Test Product 1

<ul>
	<li>As per BTRC regulation ,customer can purchase up to 15 SIM ( SIM &amp; E-SIM combined) with a single NID.</li>
	<li>Minimum 3 hours gap needs to be maintained between each SIM registration.</li>
	<li>National ID card copy is a mandatory requirement during SIM delivery</li>
	<li>Delivery agent will only complete the biometric verification.</li>
	<li>Currently available for Metropolitan area of 64 District cities. For detail <a href="https://www.grameenphone.com/sim-delivery">click here.</a></li>
	<li>BDT 300 will be considered&nbsp;as security deposit</li>
</ul>

&nbsp;

013 Prepaid - none

Nishchinto is the default Consumer prepaid price plan offered from Grameenphone. Every new consumer prepaid connection is a Nishchinto connection. It gives you the opportunity to make any local voice calls, with a call rate of 31 poisha per 10 second.

New Connection Price: BDT 250

<ul>
	<li>
	10 Second pulse will be applicable in this package.
	</li>
	<li>
	All other tariffs of SMS, Intl SMS, MMS, Ring tone, Welcome Tune , Value Added Services (VAS), Internet Packages and contents etc. remain AS IS or similar to any other prepaid package
	</li>
	<li>
	Bondhu, Smile &amp; djuice will be able to migrate to this package. To migrate, customer needs to write “N” and send SMS to 24444. Or just dial *121*1*6*2#
	</li>
	<li>
	Customer of this package can also migrate to the other prepaid price plans of Grameenphone i.e. Bondhu &amp; djuice.
	</li>
	<li>
	Customer will be able to migrate out to other consumer prepaid packages after each 1 calendar day of migration.
	</li>
	<li>
	No F&amp;F or Community feature is applicable for this package.
	</li>
	<li>
	15% Supplementary Duty (SD) + 15 % VAT inclusive of SD will be applicable for all charges + 1% surcharge on base tariff.
	</li>
</ul>

Mashfik test hot deals

013 Prepaid

<ul>
	<li>As per BTRC regulation ,customer can purchase up to 15 SIM ( SIM &amp; E-SIM combined) with a single NID.</li>
	<li>Minimum 3 hours gap needs to be maintained between each SIM registration.</li>
	<li>National ID card copy is a mandatory requirement during SIM delivery</li>
	<li>Delivery agent will only complete the biometric verification.</li>
	<li>Currently available for Metropolitan area of 64 District cities. For detail <a href="https://www.grameenphone.com/sim-delivery" target="_blank">click here.</a></li>
</ul>

013 Prepaid Nishchinto - none

013 Prepaid Nishchinto

<div class="custome-bullet black-bullet-list ">
<ul>
	<li>As per BTRC regulation ,customer can purchase up to 15 SIM ( SIM &amp; E-SIM combined) with a single NID.</li>
	<li>Minimum 3 hours gap needs to be maintained between each SIM registration.</li>
	<li>National ID card copy is a mandatory requirement during SIM delivery</li>
	<li>Delivery agent will only complete the biometric verification.</li>
	<li>Currently available for Metropolitan area of 64 District cities. For detail <a href="https://www.grameenphone.com/sim-delivery" target="_blank">click here.</a></li>
	<li>BDT 300 will be considered&nbsp;as security deposit</li>
</ul>

&nbsp;
</div>

<div class="custome-bullet black-bullet-list ">
 <ul>
 <li>
 According to the ‘Subscription Agreement’ with the subscriber, Grameenphone will retain the ownership of the permanently deactivated connections
 </li>
 <li>
 The previous subscriber will no longer be able to use/replace/recharge or claim ownership of such permanently deactivated connections
 </li>
 <li>
 Grameenphone reserves the rights to reuse/resell/recycle permanently deactivated connections
 </li>
 </ul>
 </div>

Get Installation

Product Installation

017 Prime Test - none

GP offer Details:

Free Minutes and Internet

Offer Activation Process

On purchase of&nbsp;symphony G26&nbsp;smartphone, customer will get the below Bundle offer:

· 300&nbsp;minutes &amp; 15GB internet for 6 months (per month 50 minutes &amp; 2.5GB internet, validity 30days)

· Get&nbsp;the above Bundle offer price BDT 499 with purchase symphony G26 smartphone completly free.&nbsp;

· After first time tagging, the customer will be eigible for free&nbsp;15GB Internet + 300 Minutes for 6 Months bundle offer.&nbsp;

·&nbsp;After insert the sim in this phone the Customer get&nbsp;50 minutes &amp; 2.5GB internet, validity 30days&nbsp;instantly.&nbsp;

·&nbsp;From second month to till 6th month, customer will get automatically their&nbsp;15GB Internet + 300 Minutes.&nbsp;

·&nbsp;To check Minute + Internet Balance, customer need to dial this Code *121*1*2#

&nbsp;

Terms &amp; Conditions:

&nbsp;To get this offer, customer must purchase Smartphone

<ul>
	<li>This Offer is applicable for GP Online Shop Customers</li>
	<li>Each Month, customer will get Minute 50 + Internet 2.5GB with 30 Days Validity</li>
	<li>Respective Bundle Offer (Minute + Internet) Offer will be tagged with that SIM which is insert first time in that phone, i.e. From second month, customer will get automatically Minute 50 + Internet 2.5 GB with 30 Days Validity. Minute + Internet Balance will be carry forwarded to next month.</li>
	<li>After expiration (Volume or Validity) of every internet pack maximum PayGo charge will be 6.0875 Taka (inclusive VAT, SD &amp; SC)</li>
	<li>All the terms and conditions of internet &amp; minutes packs will also be applicable here</li>
	<li>If any dispute arises regarding the handset authenticity, Device Vendor/Authorized Distributer will be liable entity</li>
	<li>To get the handsets after self-service, customer have to go to the respective device’s&nbsp;service center</li>
	<li>This bundle offers are for limited time period&nbsp; 
	&nbsp;</li>
	<li>This bundle offers are for a limited time period, for details customers can visit: <a href="http://www.grameenphone.com">www.grameenphone.com</a></li>
</ul>

&nbsp;

Free 15GB Internet + 300 Minutes for 6 Months

Minimum monthly commitment starting from 150Tk to 1000TK.Call rate 50 poisha/min. Online purchase only available in Dhaka, Chittagong and Sylhet city.

017 Prime Test

<ul>
	<li>As per BTRC regulation ,customer can purchase up to 15 SIM ( SIM &amp; E-SIM combined) with a single NID.</li>
	<li>Minimum 3 hours gap needs to be maintained between each SIM registration.</li>
	<li>National ID card copy is a mandatory requirement during SIM delivery</li>
	<li>Delivery agent will only complete the biometric verification.</li>
	<li>Currently available for Metropolitan area of 64 District cities. For detail <a href="https://www.grameenphone.com/sim-delivery" target="_blank">click here.</a></li>
	<li>BDT 300 will be considered&nbsp;as security deposit</li>
</ul>

SIMU ANC True Wireless Earphones S2 [Test-2]

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